Changelog

Platform uptime targets, incident response times by severity level, and support tier details are now published on a dedicated SLA page — making it easier for procurement and IT teams to evaluate service commitments before signing.

The certifications page now includes a complete mapping of Arbitex security controls to all five NIST Cybersecurity Framework core functions — Identify, Protect, Detect, Respond, and Recover — providing a structured view of our risk management approach.

Clear P0 through P3 severity definitions with corresponding response times and update cadences are now documented on the SLA page, giving operations teams visibility into how incidents are classified and escalated.

Team, Business, and Enterprise support tiers are now detailed side-by-side on the SLA page — including response targets, escalation paths, and dedicated CSM availability for enterprise customers.

Our penetration testing cadence, scope coverage, and reporting availability are now documented on the certifications page. Enterprise customers can request executive summaries and detailed findings under NDA.

The Plans & Pricing page now includes a dedicated Observability comparison group in the feature matrix — covering OpenTelemetry SDK, Grafana dashboards, SIEM connectors, alert rules, and cost analytics across all tiers.

A new enterprise-focused conversion section highlights hybrid Outpost deployment, BYOK encryption, custom compliance bundles, and dedicated CSM support — making it easier for regulated-industry buyers to find the right path forward.

Four new frequently asked questions added to the pricing page covering implementation timelines, data storage practices, BYOK encryption, and request quota handling — addressing the most common pre-sales questions.

The demo request form now includes an industry selector with eight verticals — financial services, healthcare, government, insurance, technology, manufacturing, legal, and other — enabling faster routing to the right solutions team.

The demo form's "Primary Interest" field has been replaced with a specific use case selector covering DLP compliance, multi-LLM routing, audit governance, identity access, hybrid deployment, provider migration, and general evaluation.

A new optional "Current Challenge" textarea on the demo request form lets prospects describe their specific AI governance pain points, helping the sales team prepare more relevant demo walkthroughs.

The homepage now includes a "Trusted by enterprises in" section highlighting the regulated industries Arbitex serves — financial services, healthcare, technology, government, and insurance — alongside a compliance frameworks strip showing all eight supported regulatory frameworks.

Eight compliance framework badges — PCI-DSS, HIPAA, GDPR, SOX, GLBA, CCPA, BSA/AML, and SEC Reg FD — are now visible on the homepage, giving visitors immediate confidence that Arbitex is designed for their regulatory environment.

Administrators can now configure session timeout durations per role from the admin portal. Idle sessions are automatically terminated and logged, with configurable warning prompts before expiration.

Webhook alert delivery now retries failed deliveries with exponential backoff and jitter. The admin portal shows delivery status, retry count, and last response code for every webhook endpoint.